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Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use your 33399 account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per person
33399 Terms and Conditions That Govern Your Account
HOW WE OPERATE

How 33399 Handles Your Account and Data

We keep your account data and wallet history securely, and we only share information where required by applicable law or to process your payment through bKash, Nagad, or Rocket. Here is what that looks like in practice.

Account Security Your account is protected by password and OTP verification. We never ask for your bKash or Nagad PIN — any message doing so is not from us.
Wallet Verification Before a withdrawal is processed, we match the destination bKash, Nagad, or Rocket number to the one registered on your account to prevent misdirected payments.
Data Retention We retain account and transaction records for as long as required under applicable law. You can request a summary of your data by contacting support through live chat or email.
Term Change Notices When we update these terms, we notify you via your registered contact before the changes take effect. You can review the updated version in your account settings at any time.
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account to ask about a specific clause, a wallet transaction, or an account restriction under these terms.

Email Support

Send a written query to our support address for formal questions about account eligibility, term changes, or wallet dispute resolution.

Account Help Centre

The Help Centre inside your account dashboard covers common terms questions — wallet rules, account limits, and what happens during a review.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Bangladesh.

Account eligibility depends on your local law and the regions 33399 currently serves. You must meet the age and residency requirements that apply in your jurisdiction before opening an account.

No. These terms allow one account per person. Duplicate accounts are subject to suspension, and any wallet balance may be held pending an identity review.

If your account is suspended for a terms breach, your wallet balance is held while we review the case. We will contact you through your registered details to explain the next steps.

Contact our support team via live chat or email and ask for a data summary. We will verify your identity against the account and provide the information within a reasonable timeframe.

Yes. We notify you through your registered contact before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

These terms cover all wallet activity on your account, including deposits and withdrawals processed through bKash, Nagad, and Rocket as listed in your account payment settings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.